BPM Tools Overview

What are BPM Tools?

BPM Tools Overview! Business process management (BPM) tools have an end goal of improving corporate performance. They provide a systematic approach to managing and optimizing a company’s business processes. BPM tools usually facilitate designing, modeling, implementing and measuring workflows and business rules, thus helping companies to refine and optimize processes that involve human interaction or multiple business applications. The goal might be to reduce inefficiencies, human error, or miscommunications.


BPM is often a juncture between IT and business departments at a company.

BPM Tools Features & Capabilities

Business process modeling

BPM software includes a visual process design tool that allows relatively non-technical users to design and test processes and workflows. The processes can usually be designed using the standard BPMN (Business Process Model and Notation) and SOA (Service-Oriented Architecture) methodologies, and exported in an executable language format (such as XPDL or BPEL).

Business rules engine

Users can create complex sets of business rules and conditions as part of process design and execution.

Workflow management

Users can design, test and execute complex workflows, coordinating the interactions between people, systems, and data.

Form generator

Users can build web-forms without programming or coding skills.


The software often supports things like discussion threads, decision management, and idea management.


Users can define metrics and KPIs and run standard and custom reports.


Key integrations might be with MS Sharepoint and Salesforce, for example.

How BPM Software Works

BPM software supports the activity of BPM by allowing users to design, model, execute, automate and analyze process workflows. A process is usually defined as a set of activities or tasks that are linked together based on conditions. Processes might involve person-to-person interactions or system-to-system.


Examples of processes that might be designed and improved using BPM software include:

  • Employee onboarding
  • Expense reporting
  • Time off requests
  • Account management
  • Invoice management
  • Loan origination
  • Compliance management
  • Customer requests
  • Complaint management
  • Project management or development


BPM suites are usually designed to help improve business processes. Here are some example of the potential benefits of using BPM software:

  • Cutting costs
  • Ensuring regulatory compliance
  • Increasing accountability
  • Improving engagement with customers or customer satisfaction
  • Reducing inefficiencies
  • Driving competitive advantages
  • Simplifying operations
  • Improving business agility

BPM vs Low-Code Development

Although many BPM platforms now have low-code development capabilities, BPM and low-code platforms are fundamentally different. This is largely because they have different aims. Business Process Management suites are targeted towards achieving operational excellence in enterprises. The underlying goal is to connect all processes and functions within the organization in the name of operational efficiency.

Low-code platforms, on the other hand, are designed to expedite the software development and delivery process. Low-code is about enabling “citizen developers” to build business applications by assembling building blocks, with a reduced need for coding by highly-skilled developers.

Pricing Information

BPM software is complex enterprise software and prices can vary quite widely depending on a number of factors such as requirements, customizations, backend coding, on-premise vs cloud software, etc. BPM vendors are reluctant to publish pricing. In general though, enterprise cloud software is likely to be between $50 and $100 per user per month.